We are always happy to see our services helping our amazing clients to accomplish their goals, our motto is ‘your success is our success’. However, if you think you need to get a refund, please, read the section below to find out our Refund Policy clauses.

Our Clients can apply to receive a full refund in the following scenario:

Refund Eligibility:

• Refund requests must be submitted in writing to [email protected] within the first 48 hours after the transaction date. Our clients have the right of withdrawal during the first 48 hours after the transaction was processed.
• To be eligible for a refund, clients must provide valid reasons for dissatisfaction and it has to be within that time-frame. After the 48 hours, our team will be fully committed to providing active services on the client’s chargebacks and payment processors accounts.

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Non-Refundable Services:

• Certain services, such as consultation fees, DIY packages, or other non-recoverable expenses, are non-refundable.

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Refund Approval:

• If a refund is approved, it will be processed within the next 2-3 business days from the date of approval.
• Refunds will be issued using the same payment method used for the original purchase.

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No Refund in Case of Client Breach of Contract:

• No refund will be provided if the client breach the contract signed prior to processing the transaction.

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Breach of Contract and Refund Eligibility

In the event of a breach of this agreement by the client, Chargeback Lab reserves the right to withhold any refunds or terminate services without further obligation. A breach of contract shall be deemed to have occurred if the client:

(i) Failure to Make Payments: Fails to make timely payments as outlined in the agreed-upon payment schedule.

(ii)Violation of Terms: Engages in behavior or actions that violate the terms and conditions outlined in this agreement, including but not limited to:

Providing false or misleading information.

(iii)Misuse or unauthorized disclosure of confidential information.

(iv) Interference with the provision of services by Agency

(v) Non-Cooperation: Demonstrates a lack of cooperation or refusal to provide necessary information or materials required for the provision of services.

(vi) Non-Compliance: Fails to comply with requests, guidelines, or recommendations provided by Chargeback Lab regarding the use of the services.

In the event of a breach of contract, the client shall forfeit any right to a refund for services rendered or payments made. Additionally, Chargeback Lab reserves the right to pursue legal remedies for damages resulting from the breach, including but not limited to reimbursement for any costs incurred.

It is the responsibility of the client to adhere to the terms and conditions outlined in this agreement and to promptly rectify any breaches to avoid termination of services and forfeiture of refunds.

By agreeing to this service agreement, the client acknowledges and accepts the consequences of breaching the terms outlined herein.

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For further information or clarification regarding our services and disclaimers, please contact us directly to our email: [email protected]